Privacy Policy

This Privacy Policy describes how Red Otter Farms Private Limited (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you access or use our websites at www.redotterfarms.in and www.redotterfarms.health, our online shop at shop.redotterfarms.in and shop.redotterfarms.health, or any related digital services (collectively, the “Platform”). We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, and the Digital Personal Data Protection Act, 2023.

When you use the Platform, we may collect personal information such as your name, mobile number, email address, delivery address, and order details. Payment information is processed securely through authorized third-party payment gateways and is not stored by us. We may also collect technical information such as IP address, browser type, device information, and usage data for security, analytics, and service improvement purposes.

Your personal data is used solely for lawful purposes including processing and delivering orders, communicating service updates, providing customer support, improving our offerings, complying with legal obligations, maintaining transaction records, preventing fraud, and resolving disputes.

By using the Platform, you consent to the collection, processing, and use of your personal data as described in this Privacy Policy. You may withdraw consent or request access, correction, or deletion of your personal data, subject to applicable legal and regulatory requirements.

We may share personal data with logistics partners, payment service providers, and technology vendors strictly on a need-to-know basis for the purpose of fulfilling our services. All such third parties are contractually obligated to safeguard your data and use it only for authorized purposes.

We implement reasonable security practices, including encryption, access controls, and secure servers, to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we take appropriate safeguards, no system is completely secure and absolute security cannot be guaranteed.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, to meet legal, regulatory, accounting, or reporting requirements, and to address disputes or enforce agreements. In this regard, personal data associated with inactive customer accounts may be retained for up to forty-eight months from the date of the last transaction, after which it may be securely deleted or anonymized, unless a longer retention period is required by law.

The Platform is intended for use by adults and is not directed at individuals under the age of eighteen.

In compliance with applicable laws, the Grievance Officer for privacy-related concerns is Mr. Brij Satija, President, who can be contacted at contact@redotterfarms.in or +91 93158 11181, with correspondence addressed to the registered office of the company.

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

For any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at contact@redotterfarms.in, +91 93158 11181, or write to us at 146/B3, Ground Floor, Shahpurjat, New Delhi – 110049.